Last Updated: 09/07/2025
At Digitora FZE, we strive to provide reliable, transparent, and customer-focused digital services. This Refund and Cancellation Policy outlines your rights regarding cancellations and refunds for services purchased through our platform (www.digitoraglobal.com).
1. Service Cancellation
You may request cancellation of any service (e.g., hosting, VPS, domain registration, email services) via your client dashboard or by contacting our support team at info@digitoraglobal.com.
Cancellation requests must be made at least 7 days before the next billing cycle to avoid charges for the following period.
Certain services such as domain names, SSL certificates, and third-party licenses are non-cancellable and non-refundable once registered or activated.
2. Refund Eligibility
Refunds may be issued under the following conditions:
|
Service |
Refund Period |
Refund Conditions |
|---|---|---|
|
Shared Hosting |
Within 7 days of purchase |
No setup fee deducted |
|
VPS / Cloud Servers |
Within 7 days of purchase |
Usage charges may apply |
|
Domain Registration |
Not Refundable |
As per ICANN policies |
|
SSL Certificates |
Within 7 days if not activated |
Must be unused |
|
Email Hosting |
Within 7 days of purchase |
Only if unused and not configured |
Note: No refunds will be processed after 7 days of service activation or renewal.
3. Non-Refundable Services
The following services are non-refundable:
Domain name registration, renewal, or transfer
Customized configurations or setup fees
Services terminated for policy violations or abuse
Add-ons or licenses activated via third-party providers
4. Mode of Refund
Approved refunds will be processed via the original method of payment within 14 working days.
If payment was made via bank transfer or manual gateway, refund will be made to the originating account upon written confirmation.
5. Service Termination by Digitora FZE Network
We reserve the right to suspend or terminate services in case of non-compliance with our Terms of Service. In such cases, no refund will be issued unless otherwise agreed upon in writing.
6. Customer Satisfaction Note
At Digitora FZE we aim to ensure customer satisfaction. Refunds are available only if requested within 7 days of service purchase or activation, subject to approval. To cancel a service or request a refund, please contact us at info@digitoraglobal.com
. Approved refunds will be processed within 7–14 business days. Certain fees, such as domain registration, SSL activation, or third-party licenses, may be non-refundable as specified in our Terms of Service.
7. Contact Us
For any cancellation or refund requests, please contact:
Email: info@digitoraglobal.com
Phone: +971 567488927
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